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What is Safeguarding?


Policy Statement


Enabling Reports

Associated Policies



The purpose of this policy is to protect our trustees, staff, volunteers and programme participants (including children and at risk adults) from any harm that may be caused due to their coming into contact with Moonroq Soul. This includes harm arising from:


  • The conduct of trustees, staff or personnel associated with Moonroq Soul

  • The design and implementation of Moonroq Soul’s programmes and activities


The policy lays out the commitments made by Moonroq Soul, and informs trustees, staff and associated personnel of their responsibilities in relation to safeguarding.


This policy does not cover:


  • Sexual harassment in the workplace – this is dealt with under Moonroq Soul’s HR Policies and Procedures.

  • Safeguarding concerns in the wider community not perpetrated by Moonroq Soul or associated personnel.



What is safeguarding?


Safeguarding means protecting peoples' health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. In relation to Moonroq Soul, we understand it to mean protecting people, including children and at risk adults, from harm that arises from coming into contact with our staff or programmes.


The practices and procedures within this policy are based on the principles contained in UK legislation and guidelines from the Charity Commission for England. They take the following into consideration:


  • The Care Act 2014

  • The Protection of Freedoms Act 2012

  • The Equality Act 2010

  • The Safeguarding Vulnerable Groups Act 2006

  • Sexual Offences Act 2003

  • The Human Rights Act 1998

  • The Data Protection Act 2018






The following people are expected to comply with this policy:


  • Trustees and directors of Moonroq Soul Community Interest Company and all subsidiaries.

  • All staff employed by or contracted to Moonroq Soul.

  • Associated personnel whilst engaged with work or visits related to Moonroq Soul, including but not limited to the following: consultants, volunteers, contractors, programme visitors and guest contributors

  • The licensees of Moonroq Soul, including their directors, staff, and associated personnel


Programme participants and members of the public are not within the scope of the policy. Programme participant behaviour is addressed through the Moonroq Soul Terms and Conditions that participants agree to contractually abide by on purchase or participation in a Moonroq Soul product or service.


Policy Statement


Moonroq Soul believes that everyone we come into contact with, regardless of age, gender identity, disability, sexual orientation or ethnic origin has the right to be protected from all forms of harm, abuse, neglect and exploitation. Moonroq Soul will not tolerate abuse and exploitation by staff or associated personnel.


Moonroq Soul commits to addressing safeguarding throughout its work, through the three pillars of prevention, reporting and response.


It is the responsibility of all representatives of Moonroq Soul to raise any concerns you have or any concerns which are reported to you according to this policy.


This policy does not form part of an employees' terms and conditions of employment and may be subject to change at the discretion of Moonroq Soul’s Board of Directors.




Moonroq Soul’s responsibilities


Moonroq Soul will:


  • Make this policy available to all staff, provide appropriate means for staff to become familiar with, and know their responsibilities within this policy.

  • Design and undertake all its programmes and activities in a way that protects people from any risk of harm that may arise from their coming into contact with Moonroq Soul. This includes the way in  which information about individuals on our programmes is gathered and communicated as detailed in our privacy policy.

  • Implement stringent safeguarding procedures when recruiting, managing and deploying staff and associated personnel.

  • Adopt safeguarding practices through procedures and a code of conduct for staff and volunteers.

  • Develop and implement an effective e-safety policy and related procedures.

  • Make training available on safeguarding for staff.

  • Follow up on reports of safeguarding concerns promptly and according to the agreed procedures as set out in the Safeguarding Reporting Procedures.

  • Appoint a lead trustee with responsibility for safeguarding.

  • Review this policy annually and have it approved by the Board of Trustees/ Directors.

  • Record and store information professionally and securely, and share information about safeguarding and good practice with staff and volunteers.

  • Use its safeguarding procedures to share concerns with agencies who need to know.

  • Use its procedures to manage any allegations against staff and volunteers appropriately.

  • Create and maintain an anti-bullying environment and include appropriate policy and procedure to help it deal effectively with any bullying that does arise.

  • Establish effective complaints and whistleblowing measures.

  • Provide a safe physical environment for staff, volunteers, and programme participants by applying health and safety measures in accordance with the law and regulatory guidance.



Staff responsibilities

Moonroq Soul Staff and associated personnel must not:


  • Sexually abuse or exploit anyone

  • Subject anyone to physical, emotional or psychological abuse, or neglect

  • Exchange money, employment, goods or services for sexual activity.


Additionally, Moonroq Soul staff and associated personnel are obliged to:


  • Contribute to creating and maintaining an environment that prevents safeguarding violations and promotes the implementation of the Safeguarding Policy

  • Value, listen to and respect all people whom they come into contact with

  • Report any concerns or suspicions regarding safeguarding violations by an Moonroq Soul staff member or associated personnel to the appropriate staff member.




Enabling reports


Moonroq Soul will establish safe, appropriate and accessible means of reporting safeguarding concerns for staff and the programme participants we work with. Any staff reporting concerns or complaints through formal whistleblowing channels (or if they request it) will be protected by Moonroq Soul’s Whistleblowing Policy.


Moonroq Soul will also accept complaints from people other than staff, such as programme participants and members of the public. Participants and members of the public can report concerns to


How to report a safeguarding concern – staff

Staff members who have a complaint or concern relating to safeguarding should report it immediately to the Compliance Officer at If the staff member does not feel comfortable reporting to the Compliance officer (for example, if they feel that the report will not be taken seriously, or if that person is implicated in the concern) they may report to any other appropriate senior staff member or trustee.


How to report a safeguarding concern – people other than staff (programme participants, etc) Programme participants and members of the public who have a complaint or concern relating to safeguarding should contact or call the Moonroq Soul Safeguarding line on XXXXXXXXXXXXX



Moonroq Soul will follow up safeguarding reports and concerns according to the processes set out in the Safeguarding Reporting Procedures, and legal and statutory obligations within the timelines set out therein (see procedures for reporting and response to safeguarding concerns). Moonroq Soul will make any relevant authorities aware of any allegations made.


Moonroq Soul will apply appropriate disciplinary measures to staff found in breach of policy. Where staff or associated personnel have caused harm to a person, regardless of whether or not a formal internal response is initiated (such as an internal investigation), Moonroq Soul will offer appropriate support to that person.




Staff and associated personnel will maintain confidentiality at all stages of the process when dealing with safeguarding concerns. Information relating to the concern and subsequent case management will be shared strictly on a need to know basis, and will be kept secure at all times.



Associated policies


  • Safeguarding Reporting Procedures

  • Privacy & GDPR Policy

  • Terms and Conditions

  • Whistle blowing policy


Area of Governance: Board of Trustees / Directors

Date for Renewal: January 2021

Approved by: Board of Directors

Geographical Scope: For all Moonroq Soul employees, volunteers and representatives worldwide, except in countries where the following policy contravenes local legislation. In these cases, local legislation must be followed. This document will apply if Moonroq Soul’s policy is more stringent than local legislation.

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